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Cancellation &
No-Show Policy

Pug in glasses resting on books, symbolizing preparedness and planning with REAL K9 Training’s clear policy expectations

We’ve done our homework—so you know exactly what to expect.

Cancellation &
No-Show Policy
 

To ensure a smooth and efficient scheduling process, we have established the following cancellation and no-show policy for private lessons:

1. Cancellation and Rescheduling:

  • Clients are required to provide a minimum of 24 hours' notice prior to the scheduled session if they need to cancel or reschedule.

  • In the event of a cancellation or rescheduling with less than 24 hours' notice or a no-show without prior communication, the client will be responsible for payment of the session.

  • For clients with lesson packages, the missed session will be deducted from their package.

 

2. Non-package Holders:

  • Clients who do not have a lesson package will be required to pay for the missed session and prepay for the next session in order to schedule it.

 

3. Emergency Cancellation:

  • We understand that emergencies can arise unexpectedly, and we aim to be understanding and compassionate. At our discretion, we may allow a one-time emergency cancellation without penalty. Please note that this exception is not guaranteed and will be evaluated on a case-by-case basis.

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4. Trainer-Initiated Cancellations:

  • If the trainer must cancel due to illness, travel, or emergency, the session will be rescheduled as soon as our schedule allows and will not count against the client.

 Training Session & Package Policy

For clients who have purchased any training package (private lesson, day training, or virtual sessions, the following policy applies:

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1. Session Validity and schedule Policy​

  • 6-Session Package: Valid for 3 month from start date. 

  • 12-Session Package: Valid for 6 month from the start date.

 

2. Scheduling Flexibility:

  • Clients are responsible for scheduling their sessions within the designated time frame (3 month for 6-session package, 6 months for the 12-session package). To maximize training success, we recommend scheduling sessions weekly or bi-weekly, and booking the full package in advance is highly recommended, availability cannot be guaranteed if sessions are not scheduled early.

 

3. Ongoing Support & Reminders:

  • While clients are fully responsible for booking their sessions, we understand that life gets busy. If a client has not scheduled sessions on a consistent basis, we will may reach out 1-2 times during the package period to assist with scheduling and offer reminders.

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4. Trainer-Initiated Cancellations:

  • If the trainer must cancel for any reason, the session will be rescheduled as soon as our schedule allows and will not count against the client.

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Note: For best results, clients are encouraged to commit to a regular training routine within the package period. Sessions not used within the designated validity period will expire. 

Group Class Policy

1. No make up classes for Group Classes.​

Cancellations due to weather:

  • We will make a decision based on road conditions in the area and outdoor temperatures immediately surrounding the training area. If your class is cancelled, you will not be charged for that class/session and a make up class/session will be scheduled. All weather-related cancellation notifications will be done through text message or phone call. Please be advised that there could be times, due to weather related factors, that these notifications may be last minute. 

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Other cancellations:

  • Classes/sessions that have to be cancelled due to instructor illness, travel or other emergencies. We will communicate those situations as early as possible via text message, email, phone call, or announcements in class (if lead time allows) We will attempt to call everyone on the class roster. It is the client's responsibility to have up-to-date contact information on file with us. In case the instructor cancels class/session, clients will not be charged for the class/session and clients will have their class extended by one week or session rescheduled as soon as our schedule allows. 

Refund Policy

  • We have a no refund policy for any of our services.​

  • Please note that these policies are subject to change at our discretion, and we encourage clients to review them periodically for any updates. We appreciate your understanding and cooperation in adhering to these policies, as they help us maintain an efficient and fair schedule for all of our clients.

 

If you have any further questions or concerns, please do not hesitate to contact us.

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